{"id":127,"date":"2010-03-19T00:41:43","date_gmt":"2010-03-19T00:41:43","guid":{"rendered":"http:\/\/mikepellegrini.com\/wordpress\/?p=85"},"modified":"2010-03-19T00:41:43","modified_gmt":"2010-03-19T00:41:43","slug":"click-network-responds","status":"publish","type":"post","link":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/2010\/03\/19\/click-network-responds\/","title":{"rendered":"Click! Network Responds"},"content":{"rendered":"

\"D'oh!\"
\nAnd yet another open letter to Click! Network management<\/big>:<\/strong><\/p>\n

One of your people called me a few days ago to talk about DOCSIS 3.0<\/strong><\/p>\n

I’m sorry, I don’t recall his name.<\/strong><\/p>\n

He was under the strong impression Comcast just <\/em>rolled out DOCSIS 3.0 here in Tacoma in December 2009.<\/p>\n

WRONG.<\/strong><\/p>\n

As I told the guy, Comcast rolled out DOCSIS 3.0 here in the Seattle Tacoma area slightly over a year ago<\/em> – mid-December 2008. Check out this thread on dslreports.com and please note the posts’ date: DOCSIS 3.0 available in Tacoma<\/a><\/p>\n

Yes, that’s right: Comcast rolled out DOCSIS 3.0 in Tacoma in mid-December, 2008<\/em>. The first post in the thread is dated 12-19-2008.<\/p>\n

And you guys thought the roll-out had just happened?<\/em> Seriously? And according to what the guy told me, you’re just now getting ready to ask the city council for money to build-out a DOCSIS 3.0 system?<\/p>\n

This really<\/em> disturbs me.<\/p>\n

How on earth could you people have missed a major market event such as that?<\/p>\n

The guy I talked to told me that the vast majority of your customers are at the Res 1 level, so that was another reason Click saw no real incentive to upgrade. Well duh! <\/em> You ever suppose the reason all your customers are at Res 1 is because the other products are so inferior that anyone interested in real bandwidth and real value will go to Comcast?<\/p>\n

Take another look:<\/p>\n

    \n
  1. \n
      \n
    1. Current Comcast prices:<\/strong>
      \n1 Mbps down and 384 Kbps up – $24.95 per month
      \n15 Mbps down and 3 Mbps up – $19.99 for 6 months then $42.95 per month
      \n20 Mbps down and 4 Mbps up – $52.95 per month
      \n30 Mbps down and 7 Mbps up – $62.95 per month
      \n50 Mbps down and 10 Mbps up – $99.95 per month<\/li>\n
    2. Click packages: <\/strong>
      \n3 Mbps down and 256 Kbps up – $32.95 per month – “Res 1”
      \n10 Mbps down and 768 Kbps up – $42.95 per month – “Res 2”
      \n15 Mbps down and 768 Kbps up – $62.95 per month – “Res 3”<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

      With price and speed differences as shown above, what incentive exists for the discerning customer to choose Click? Hometown loyalty? You offer BAD<\/em> deals. Not even mediocre, but actually bad<\/em>. Click is a terrible<\/em> value. A vastly inferior and over-priced product.<\/p>\n

      What you have remaining – the core Res 1 subscribers are obviously the people who don’t care. And you still have no $24.95 price point package to compete with Comcast.<\/p>\n

      But by ignoring the market and allowing yourself to be non-competitive, you’ve driven away many other people who would otherwise subscribe.<\/p>\n

      I’m really concerned that your current management is running Click into the ground, and squandering the investment made by the people of this city.<\/p>\n

      Things must change, and quickly.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

      And yet another open letter to Click! Network management: One of your people called me a few days ago to talk about DOCSIS 3.0 I’m sorry, I don’t recall his name. He was under the strong impression Comcast just rolled out DOCSIS 3.0 here in Tacoma in December 2009. WRONG. As I told the guy, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-127","post","type-post","status-publish","format-standard","hentry","category-broadband"],"_links":{"self":[{"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/posts\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":0,"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/posts\/127\/revisions"}],"wp:attachment":[{"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/media?parent=127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/categories?post=127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/tags?post=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}