{"id":125,"date":"2010-03-10T02:45:07","date_gmt":"2010-03-10T02:45:07","guid":{"rendered":"http:\/\/mikepellegrini.com\/wordpress\/?p=84"},"modified":"2010-03-10T02:45:07","modified_gmt":"2010-03-10T02:45:07","slug":"is-click-network-trying-to-commit-suicide-looks-that-way","status":"publish","type":"post","link":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/2010\/03\/10\/is-click-network-trying-to-commit-suicide-looks-that-way\/","title":{"rendered":"Is Click! Network Trying To Commit Suicide?  Looks That way&#8230;"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.mikepellegrini.com\/Graphics\/click_lg.gif\" alt=\"D'oh!\" width=\"212\" height=\"204\" align=\"right\" \/><strong><big>Comcast started offering DOCSIS 3.0 connections here in the Seattle-Tacoma area over a year ago. Where is DOCSIS 3.0 for Click customers?<\/big><\/strong><\/p>\n<p><big><\/big><strong>An open letter to Click! Network Management<\/strong><\/p>\n<p>Sirs:<\/p>\n<p>Comcast started offering DOCSIS 3.0 connections here in the Seattle-Tacoma area over a year ago. At the time Comcast premiered it&#8217;s product here, I called Click! customer service and was assured you were &#8220;working&#8221; on our DOCSIS 3.0 upgrade and that it would happen sometime relatively soon.<\/p>\n<p>Well it&#8217;s a year later, and we still have no upgrade. Comcast customers get twice (or more) the bandwidth we do.<\/p>\n<p>Put this another way &#8211; say both Click! and Comcast were selling electricity. Click! sells 10 kWh for $62, but Comcast sells <em>30 <\/em>kWh for the same price. That&#8217;s what we have with internet bandwidth &#8211; <strong><span style=\"text-decoration: underline;\">Comcast gives their customers double or triple the bandwidth for the same exact price<\/span>. <\/strong><\/p>\n<p>And this is a city owned utility! Why should Tacoma residents &#8211; who <em>own<\/em> Click! &#8211; pay more for their internet through their own utility? If anything, city utility prices should be less expensive!<\/p>\n<p><!--more-->Is Click consciously trying to commit business suicide? Are you completely unaware of what the competition currently offers, not to mention what they&#8217;re planning? <a href=\"http:\/\/www.dslreports.com\/shownews\/Comcast-Exploring-250-Mbps-Service-107002\">Check out this article.<\/a> Comcast is planning to offer 250 Mbps service &#8211; in the next year or so! And then: <a href=\"http:\/\/news.cnet.com\/8301-30686_3-10465098-266.html?tag=rtcol;inTheNewsNow\">read this more current article from CNET.<\/a><\/p>\n<p>I would hate to see you guys lose all your customers because you can&#8217;t offer competitive packages&#8230;<\/p>\n<p><strong>Current Comcast prices:<\/strong><\/p>\n<ul>\n<li>1 Mbps down and 384 Kbps up &#8211; $24.95 per month<\/li>\n<\/ul>\n<ul>\n<li>15 Mbps down and 3 Mbps up &#8211; $19.99 for 6 months then $42.95 per month<\/li>\n<\/ul>\n<ul>\n<li>20 Mbps down and 4 Mbps up &#8211; $52.95 per month<\/li>\n<\/ul>\n<ul>\n<li>30 Mbps down and 7 Mbps up &#8211; $62.95 per month<\/li>\n<\/ul>\n<ul>\n<li>50 Mbps down and 10 Mbps up &#8211; $99.95 per month<\/li>\n<\/ul>\n<p><strong>Click packages:<\/strong><\/p>\n<ul>\n<li>3 Mbps down and 256 Kbps up &#8211; $32.95 per month &#8211; &#8220;Res 1&#8221;<\/li>\n<\/ul>\n<ul>\n<li>10 Mbps down and 768 Kbps up &#8211; $42.95 per month &#8211; &#8220;Res 2&#8221;<\/li>\n<\/ul>\n<ul>\n<li>15 Mbps down and 768 Kbps up &#8211; $62.95 per month &#8211; &#8220;Res 3&#8221;<\/li>\n<\/ul>\n<p>At <em>every<\/em> price point, Comcast has a better product. Every one! And their $62.95 product is <em>insanely <\/em>better&#8230;<\/p>\n<p>You don&#8217;t even have any comparable products at the high and low ends of the range. Stupid, stupid, <em>stupid!<\/em> This is particularly so, when you could easily throw together a competitive low-end product (designed to woo people away from dial-up) without any network modifications at all!<\/p>\n<p>I&#8217;ve got Res 3 from Advanced Stream (one of the Click! ISP&#8217;s), but you don&#8217;t even provide the advertised 15 Mbps down &#8211; mine tops out at just over 11 Mbps down and .76 Mbps up.<br \/>\nWith Comcast for the same price, I could get nearly triple the downstream bandwidth and almost <em>10 times <\/em>the upstream!<\/p>\n<p>This <strong><em>must<\/em><\/strong> change.<\/p>\n<p>I am a loyal Click! subscriber &#8211; I&#8217;ve been with Advanced Stream for almost eight years.<\/p>\n<p>Yes, I <em>am <\/em>a very vocal critic. But it really pains me when I see Click! make continual marketing blunders like this &#8211; blunders that could spell the end for city owned internet service &#8211; and I feel compelled to speak out.<\/p>\n<p>It makes me think perhaps TCI (which became ATT@Home, then later Comcast) knew what they were talking about when they predicted doom for the city of Tacoma if Click! came into being. Please don&#8217;t let their prophesies come true.<\/p>\n<p>If the competition is selling gas for 30 gallons for $62 and you price your gas at 15 gallons for the same price, how many customers are you going to have at your gas station? This is Marketing 101.<\/p>\n<p>I believe competition is a good thing &#8211; it fosters lower prices &#8211; and that&#8217;s one reason I want to see Click! continue. I really would hate to see us lose our hometown broadband service, but unless you can offer competitive prices and products, your days are numbered.<\/p>\n<p><strong>Please start offering competitive prices and speeds before all your customers jump ship!<\/strong><\/p>\n<p>Mike Pellegrini<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comcast started offering DOCSIS 3.0 connections here in the Seattle-Tacoma area over a year ago. Where is DOCSIS 3.0 for Click customers? An open letter to Click! Network Management Sirs: Comcast started offering DOCSIS 3.0 connections here in the Seattle-Tacoma area over a year ago. At the time Comcast premiered it&#8217;s product here, I called [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-125","post","type-post","status-publish","format-standard","hentry","category-broadband"],"_links":{"self":[{"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/posts\/125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/comments?post=125"}],"version-history":[{"count":0,"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/posts\/125\/revisions"}],"wp:attachment":[{"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/media?parent=125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/categories?post=125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mikepellegrini.com\/wordpress\/index.php\/wp-json\/wp\/v2\/tags?post=125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}