Month: March 2010

And yet another open letter to Click! Network management:

One of your people called me a few days ago to talk about DOCSIS 3.0

I’m sorry, I don’t recall his name.

He was under the strong impression Comcast just rolled out DOCSIS 3.0 here in Tacoma in December 2009.

WRONG.

As I told the guy, Comcast rolled out DOCSIS 3.0 here in the Seattle Tacoma area slightly over a year ago – mid-December 2008. Check out this thread on dslreports.com and please note the posts’ date: DOCSIS 3.0 available in Tacoma

Yes, that’s right: Comcast rolled out DOCSIS 3.0 in Tacoma in mid-December, 2008. The first post in the thread is dated 12-19-2008.

And you guys thought the roll-out had just happened? Seriously? And according to what the guy told me, you’re just now getting ready to ask the city council for money to build-out a DOCSIS 3.0 system?

This really disturbs me.

How on earth could you people have missed a major market event such as that?

The guy I talked to told me that the vast majority of your customers are at the Res 1 level, so that was another reason Click saw no real incentive to upgrade. Well duh! You ever suppose the reason all your customers are at Res 1 is because the other products are so inferior that anyone interested in real bandwidth and real value will go to Comcast?

Continue reading “Click! Network Responds”

Comcast started offering DOCSIS 3.0 connections here in the Seattle-Tacoma area over a year ago. Where is DOCSIS 3.0 for Click customers?

An open letter to Click! Network Management

Sirs:

Comcast started offering DOCSIS 3.0 connections here in the Seattle-Tacoma area over a year ago. At the time Comcast premiered it’s product here, I called Click! customer service and was assured you were “working” on our DOCSIS 3.0 upgrade and that it would happen sometime relatively soon.

Well it’s a year later, and we still have no upgrade. Comcast customers get twice (or more) the bandwidth we do.

Put this another way – say both Click! and Comcast were selling electricity. Click! sells 10 kWh for $62, but Comcast sells 30 kWh for the same price. That’s what we have with internet bandwidth – Comcast gives their customers double or triple the bandwidth for the same exact price.

And this is a city owned utility! Why should Tacoma residents – who own Click! – pay more for their internet through their own utility? If anything, city utility prices should be less expensive!

Continue reading “Is Click! Network Trying To Commit Suicide? Looks That way…”