Month: March 2010

And yet another open letter to Click! Network management:

One of your people called me a few days ago to talk about DOCSIS 3.0

I’m sorry, I don’t recall his name.

He was under the strong impression Comcast just rolled out DOCSIS 3.0 here in Tacoma in December 2009.

WRONG.

As I told the guy, Comcast rolled out DOCSIS 3.0 here in the Seattle Tacoma area slightly over a year ago – mid-December 2008. Check out this thread on dslreports.com and please note the posts’ date: DOCSIS 3.0 available in Tacoma

Yes, that’s right: Comcast rolled out DOCSIS 3.0 in Tacoma in mid-December, 2008. The first post in the thread is dated 12-19-2008.

And you guys thought the roll-out had just happened? Seriously? And according to what the guy told me, you’re just now getting ready to ask the city council for money to build-out a DOCSIS 3.0 system?

This really disturbs me.

How on earth could you people have missed a major market event such as that?

The guy I talked to told me that the vast majority of your customers are at the Res 1 level, so that was another reason Click saw no real incentive to upgrade. Well duh! You ever suppose the reason all your customers are at Res 1 is because the other products are so inferior that anyone interested in real bandwidth and real value will go to Comcast?

Continue reading “Click! Network Responds” →

Comcast started offering DOCSIS 3.0 connections here in the Seattle-Tacoma area over a year ago. Where is DOCSIS 3.0 for Click customers?

An open letter to Click! Network Management

Sirs:

Comcast started offering DOCSIS 3.0 connections here in the Seattle-Tacoma area over a year ago. At the time Comcast premiered it’s product here, I called Click! customer service and was assured you were “working” on our DOCSIS 3.0 upgrade and that it would happen sometime relatively soon.

Well it’s a year later, and we still have no upgrade. Comcast customers get twice (or more) the bandwidth we do.

Put this another way – say both Click! and Comcast were selling electricity. Click! sells 10 kWh for $62, but Comcast sells 30 kWh for the same price. That’s what we have with internet bandwidth – Comcast gives their customers double or triple the bandwidth for the same exact price.

And this is a city owned utility! Why should Tacoma residents – who own Click! – pay more for their internet through their own utility? If anything, city utility prices should be less expensive!

Continue reading “Is Click! Network Trying To Commit Suicide? Looks That way…” →